Privacy Policy – Isabel & Olivia

Isabel & Olivia places a high value on the protection of its customers' personal information. In this Privacy Policy, we explain how personal data is collected, used, and protected. By using our services, you agree to the practices described in this policy.

Collection of Personal Information

Isabel & Olivia collects various types of personal information to provide an optimal shopping experience. This data may include:

• First and last name

• Delivery and billing addresses

• Email address

• Phone number

• Payment details

Use of Personal Information

The personal information collected is used for the following purposes:

• The processing and dispatching of orders

• Handling payments and preventing fraud

• Communicating with customers regarding their orders and our product range

• Improving customer service and responding to enquiries

• Sending information about new products, promotions, and events (with the customer's consent)

Sharing of Personal Information

Isabel & Olivia does not sell, rent, or share personal information with third parties, except in the following cases:

• With external service providers who process payments and dispatch orders

• If legally required or to comply with legal proceedings

• To protect the rights, property, or safety of Isabel & Olivia, its customers, or the public

Security of Personal Information

Isabel & Olivia takes appropriate security measures to protect personal information against unauthorised access, modification, disclosure, or destruction. These measures include:

• The use of encryption technology for payment transactions

• Limited access to personal information for employees and partners who require it to provide our services

Retention Periods

Isabel & Olivia retains personal information for as long as necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Customer Rights

In accordance with applicable legislation, customers have certain rights regarding their personal information, including:

• Right of access: You may request a copy of the personal information that Isabel & Olivia processes about you.

• Right to rectification: You may request the correction of inaccurate or incomplete personal information.

• Right to erasure: You may request the deletion of your personal information, subject to legal retention periods.

• Right to withdraw consent: You may withdraw your consent for processing at any time.

Cookies and Similar Technologies

Isabel & Olivia uses cookies and similar technologies to improve the usability of our website. Cookies help remember preferences and analyse site usage. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of the website.

Changes to This Privacy Policy

Isabel & Olivia may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. We recommend that customers consult this page regularly to stay informed.

Contact Information

For any questions regarding this Privacy Policy or to exercise your privacy rights, you can contact Isabel & Olivia via: Email: support@isabelolivia.com

Isabel & Olivia is committed to protecting the privacy of its customers and processing personal information in a responsible and secure manner.